FAQs
Have questions? We have answers.
Orders
I've placed an order! When will you send my items and how long will it take?
I've placed an order! When will you send my items and how long will it take?
First of all, Thank you for your support. Please allow 2-7 business days to process your order.
How will I know if you've received my order?
How will I know if you've received my order?
We will send you an order confirmation email once we have received your payment. This email contains details of the products you have ordered, the total cost of the order including delivery and your order number.
exchange / refund
Can I change or exchange/refund my order?
Can I change or exchange/refund my order?
If you have received a faulty / damaged products, please send us an email as soon as possible.
Sticker care
How can I care for my stickers?
How can I care for my stickers?
All stickers are 100% water and weather proof. For the Matte Coated, they are more durable as they are made with premium vinyl and are resistant to fading and scratching. *Please don't scrub the sticker if you choose to stick it on your water bottle!
Others
Design / Manufacturing Process
Do you design the items by yourself?
Do you design the items by yourself?
Yes, I design all of them (and make some of them). I also try to be very involved with all aspects of the manufacturing process to ensure all my products are high quality.
Do you accept custom orders?
Do you accept custom orders?
I'd be happy to help you bring your ideas to life! Send me an email so we can discuss more.